1/ Be prepared to provide an example of a hostile audience, and explain which communication strategies would work best for dealing with that audience. 2/ Be prepared to explain how a business leader would describe a specific product differently to an audience of investors, and an audience of customers.This question will ask you to apply a variety of concepts. You will not be able to find the exact answer for this in the textbook. The question assesses whether you know how to analyze audiences, and adjust your message based on that analysis. 3/ What ethical concerns should you keep in mind when dealing with intercultural communication. 4/ Look at the practices of ethical communicators listed on pages 28-30.Be prepared to explain the importance of four of these practices. 5/ Be prepared to briefly assess your strengths and weaknesses in group communication.Your assessment should use concepts from the lecture notes on group communication (e.g., task and maintenance roles, leading meetings, participating in meetings). 6/ Be prepared to discuss the three most important things an employer should know about you.I attached the lecture notes for question number 5I need 3 to 4 lines for each question.thank you,

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Group Communication
MGT 301 (Melling)
Healthy Groups

Share ethical goals
Cohesion or cohesiveness
Develop productive norms
– And follow them!
• Practice accountability
• Achieve “synergy.”
Group Development
• Forming
– Members begin to feel valued.
– Group identity begins to develop
• Storming
– The storm as metaphor
– Conflict
– Displays of power
– Less politeness
Group Development
• Storming (continued)
– Without storming there can be groupthink.
• Norming
– Cohesion
– Collaboration
– More trust
– More motivation to achieve group goals.
Group Development
• Performing
– Harmony
– Productivity
– Problem solving
– Shared leadership
• Adjourning
– Goal has been achieved
– Group will dissolve or work toward a new
Forms of Group Communication
• Face-to-Face
• Conference Calls
• Video Conferencing
• Email
• Discussion Boards
Group Problem-Solving
Model Developed by John Dewey
• Defining the problem
• Analyzing the problem
• Criteria for Solutions
• Alternative Solutions
• Evaluate Solutions
• Implementation
Defining the Problem
• What is the root of the problem?
• Distinguish between the problem and
symptoms of the problem.
• Develop a formal, written definition of the
Defining the Problem
Distinguish between:
• Questions of fact
• Questions of value
• Questions of policy
Analyzing the Problem
• Research the problem you have defined.
• Different group members might do different
– Information-gathering
– Conduct interviews
– Conduct surveys
Criteria for Solutions
• What should the solution look like?
• What should it achieve?
– What must it achieve?
• Be realistic at this point
Alternative Solutions
• Brainstorming process
• The goal is to generate alternatives.
• Avoid criticizing ideas at this point
– Even though it may be difficult.
• Fear of criticism can stifle creativity.
Evaluate Solutions
• The goal is to pick the best solution
• Compare each solution to the criteria you
established earlier.
• Eliminate options that do not meet criteria.
• Then decide between viable options.
Evaluate Solutions
• Processes of Decision Making (continued)
• Majority rule
– What are some drawbacks of this?
• Unanimous decisions
• Reaching consensus
– Deliberation continues until members settle on an
• Group may implement the solution.
• Or offer recommendations on implementation
• Key questions:
– What should be done?
– Who will do what?
– Time frame(s)?
Leadership and Roles
• Informal or emergent leaders
• Shared leadership
• Roles:
– Task
– Maintenance
– Procedural
Task Roles
• Giving information or opinions
• Seeking information or opinions
– Ex: Getting members to talk.
• Analyzing information or opinions
– Holding members to standards of evidence and
Maintenance Roles
• Maintaining:
– Cohesion
– Commitment
– Positive working relationships
Maintenance Roles
• Supporters
• Interpreters
– Making sure diverse group members understand
each other.
• Harmonizers
• Mediators
• Tension Relievers
Procedural Roles
• Coordinating logistics
• Expediters
– Moving the agenda forward
– Keeping people on task.
• Gatekeepers
– Keeping members involved in discussions
• Recorders
Leading Effective Meetings
• See pages 51-59 for specific
• Create an agenda beforehand
• The agenda should be the continuation of a
• Ask members about their tasks?
– Informal progress reports
Leading Effective Meetings
• Agenda should cover what needs to be
decided during the meeting.
• Agenda should point to future business.
– Though there is the danger of “kicking the can
down the road.”
Leading Effective Meetings
• Who should attend the meeting?
• Manage logistics:
– Meeting place
– Meeting time
– Meeting duration
– Schedule breaks, if necessary.
Participating in Meetings
During the meeting:
• Listen attentively
• Keep your focus
• Ask questions
• Take notes
• Monitor your contributions
• Sometimes, play “devil’s advocate.”
Leading Effective Meetings
• Monitor interactions
– Invite quiet members to speak up.
– Make sure no one is dominating the meeting

Monitor time
Praise in public, reprimand in private
Determine when to make a decision
Set the next meeting time.
Leading Effective Meetings
Follow up after the meeting
• Review what happened
• Distribute a summary
• Repair damaged relationships, if necessary
• Conduct informal progress reports
Participating in Meetings
Before the meeting:
• Study the agenda beforehand.
• Study minutes of previous meetings
• Study the relevant issues
• Write down questions you want to ask.
Participating in Meetings
During the meeting:
• Listen attentively
• Keep your focus
• Ask questions
• Take notes
• Monitor your contributions
• Sometimes, play “devil’s advocate.”
Participating in Meetings

After the meeting
Review your notes
Evaluate your role in the meeting
Communicate with others who did not attend.
– If appropriate
• Complete your tasks
• Review the official minutes
– Was anything left out?
In-Class Assignment
In one paragraph, answer the following questions.
(Five Points)
What are the differences between effective and
ineffective meetings?
What are the advantages and disadvantages of
synchronous group communication?
And, what are the advantages and disadvantages of
asynchronous group communication?

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